Insignia Experience respects and is committed to protecting your privacy. This Privacy Notice describes the types of information we may collect from you when you visit Insignia Experience.com or other Insignia Experience websites or use our mobile applications (collectively, the “Site”), how we use the information we collect, with whom we share it, how we protect it, and the choices we offer you regarding our collection and use of such information.
Please read this Privacy Notice carefully. By using the Site, you agree to the terms of this Privacy Notice. If you do not agree with the terms of this Privacy Notice, please do not use the Site.
INFORMATION WE COLLECT, AND HOW WE USE IT
We may collect personal information from you, meaning information about you that can uniquely identify you, if you choose to provide us with such information. We may also collect information about you that does not uniquely identify you if you choose to provide us with such information. For example, if you register as an Insignia Experience wine club member we may collect your email address, telephone number, state of residence, zip code, wine and taste preferences, and other information. Additionally, when you access the Site using a mobile device, we may collect and process real-time information about the location of your device if you consent to allow us to do so.
WE MAY USE THE INFORMATION WE COLLECT TO:
process and complete your transactions including, as applicable, order confirmation, billing, enrollment in our membership or other programs, and delivering products;
customize the content and/or layout of our Site for each individual member, including providing you with personally tailored special offers, programs, and promotional information;
contact members regarding their orders or accounts;
send you text messages regarding shipments of your orders if you enroll in the Insignia Experience SMS Alert and Notification Service;
register members to receive emails or other information or materials they request;
respond to questions and comments and provide customer support;
communicate with members about our promotions and other services, and provide information to you about programs, products, or services that we believe may be of interest to you, or share with you, special offers from specially selected business partners of ours;
operate, evaluate, and improve our business and the products and services we offer;
enforce our Terms & Conditions and other agreements; and
comply with applicable legal requirements or obligations and industry standards.
We may enable you to sign into the Site via social networks or access social networks through the Site. If you do so, your use of the social network is governed by such social network’s terms and conditions and privacy policies. If you sign into the Site via a social network or access a social network through the Site, you may be asked to grant Insignia Experience access to certain information from your social network profile. We may use this information to help you personalize your experience with the Site, to suggest new features and content that may be relevant to you, or for statistical or other business purposes.
We may also use the information we obtain about you in other ways for which we provide specific notice at the time of collection.
We may enable third parties to collect information in connection with our Site. This Privacy Notice does not apply to, and we are not responsible for, any collection of information by third parties on our Site.
information about the devices you use to access the Internet (such as the IP address and the type of the device, operating system, and web browser);
dates, times, and duration of visits to the Site (including whether you are a registered member or first-time visitor); and
information on actions taken on the Site (such as page views and site navigation patterns).
HOW WE RESPOND TO DO NOT TRACK SIGNALS
Your web browser may let you choose your preference as to whether you want to allow websites to collect personal information over time about your online activities across different websites or online services. At this time our Site does not respond to the preferences you may have set in your web browser regarding the collection of your information, and our Site may continue to collect information in the manner described in this Privacy Notice.
INFORMATION WE SHARE
We may disclose aggregated information about our users without restriction. We may disclose your personal information to our contractors, service providers and other third parties we use to support our business. We contractually require these third parties to keep their personal information confidential and use it only for the purposes for which we disclose it to them. We may also disclose your personal information to: (i) comply with court orders, laws, or legal process, including to respond to government or regulatory requests; (ii) enforce or apply our Terms & Conditions and other agreements; and/or (iii) if we believe disclosure is necessary or appropriate to protect our or others’ rights, property, or safety.
We may also disclose your personal information to a buyer or other transferee in the event of a merger, divestiture, restructuring, reorganization, dissolution, sale, or other transfer of some or all of our assets. Should such a sale, merger, or transfer occur, we will use reasonable efforts to direct the transferee to use your personal information in a manner that is consistent with our Privacy Notice.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
CHANGES TO OUR PRIVACY NOTICE
From time to time, Insignia Experience may update this Privacy Notice. If our information practices materially change at some time in the future, we will post the policy changes to our Site to notify you of these changes, and we will only use data collected from the time of the policy change forward for these new or different purposes. In the event we make a material change to how we use your personal information, we will provide you with an opportunity to opt out of such new or different uses. The date this Privacy Notice was last revised is at the top of this page. You are responsible for periodically reviewing the Site and this Privacy Notice to check for any updates or changes.
Our store is hosted on Shopify Inc. ("Shopify"). They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information will be deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us here.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Individuals who have elected to receive Insignia Experience’s informational emails, including newsletters about wine deals, can choose to opt-out at any time by clicking on the "Unsubscribe" link at the bottom of each email. Insignia Experience Members can also opt out from newsletters logging into the Site and visiting the Account section.
INSIGNIA EXPERIENCE NOTIFICATION SERVICE
Individuals who have enrolled in the Insignia Experience SMS Alert and Notification Service can choose to opt-out at any time.
Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all of the Site’s features.
You can restrict our collection and use of real-time information about your device’s location through the device’s privacy settings.
You may opt-out of the aggregation and analysis of data collected about you on our Site by our web analytics vendor by visiting tools.google.com/dlpage/gaoptout and downloading and installing the Google Analytics Opt-out Browser Add-on.
ACCESSING YOUR INFORMATION
You can review and change your personal information by logging into the Site and visiting the Account section.
CHILDREN UNDER THE AGE OF 13
The Site is not directed to, and we do not knowingly collect or solicit personal information from, anyone under the age of 18. If we learn we have collected or received personal information from anyone under the age of 18, we will delete that information. If you believe we might have any information from or about anyone under the age of 18, please contact us.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
If you have any questions about this Privacy Notice or our privacy practices, please write, phone or email us via the contact information below:
Punta Prima, La Recoleta, Calle Ciclon
Alicante, Torrevieja 03185
Last updated: 1 May 2020.
©2020 Insignia Experience. All Rights Reserved.